FAQs
How are you different from a home care agency?
One consistent provider — no rotating staff or shift changes
Concierge-level service — flexible, personalized support based on real needs, not preset packages
Technology + real-life help combined — most agencies do not offer hands-on tech support
Direct communication — you work directly with the caregiver, not through an office or scheduler
Healthcare system experience — strong background in patient advocacy, insurance navigation, and medical coordination
Relationship-based care — focused on trust, continuity, and long-term support rather than task-based visits
Do you provide transportation?
Transportation is available using either the client’s vehicle or the my vehicle
If my vehicle is used, mileage is charged
Mid-size SUV accommodates folded walkers and standard wheelchairs
Motorized wheelchairs or scooters cannot be accommodated
Clients must be able to self-transfer or assist with transfers; full transfers are not provided
Payments & Minimum Hours?
Accepted payment methods include AHC, credit cards, cash, personal checks, and digital payments (such as Venmo, PayPal, Zelle)
A minimum booking of two hours is required
Insurance is not billed directly
IHSS and all other insurance payments are not accepted
Clients with long-term care insurance may be eligible for reimbursement, depending on their policy
Any processing or transaction fees associated with digital or card payments are the responsibility of the client
Are services short-term or long-term?
Services are available on a short-term or long-term basis
Flexible scheduling based on client needs
One-time visits, temporary support, or ongoing care available
Are there service restrictions?
Full transfers and lifting are not provided
Clients must be able to assist with mobility and transfers
Services are non-medical
Services are not currently available on Tuesdays, evenings, weekends, or holidays
How do I schedule and cancel services?
Call or email to schedule services
A minimum of 24 hours’ notice is required for scheduling or cancellations to avoid fees
Services are arranged based on availability and client needs
How do you protect clients and yourself?
Registered independent caregiver with the State of California as a Home Care Aide (HCA ID)
Background check and fingerprints on file with the State of California
Fully insured and bonded for client and caregiver protection
Hold multiple caregiving certifications
HIPAA-compliant practices to protect client privacy and confidentiality
Services are non-medical and provided in accordance with state guidelines